Kundenbegleiterin der SOB im Traverso
Customer advisors
Personal advice on the train and at the station

For questions about your trip

Our customer attendants look forward to welcoming you on board one of our trains. They will be available to answer any questions you may have about your journey.

Whether during your journey or at the station, our customer assistants

  • ensure that you feel safe and comfortable on the train.

  • check the tickets and support you with ticket questions and additional offers.

  • ensure that fresh drinks and food are always available in the bistro.

  • give tips on the route and ideas for activities along the way.

  • ensure safe operation and provide information in the event of any disruptions or delays.

  • are available to answer your questions on the train and on the platform before and after the journey.

  • inform you of any changes to connections that may occur, for example due to route closures or major events.

Climb aboard and enjoy your journey.

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