Compensation for delays
National passenger law
In the event of delays of more than 60 minutes, you will be refunded part of the price of your ticket or season ticket.
Compensation for one-way tickets
If you are delayed by 60 minutes or more, you will be reimbursed 25% of the ticket price.
If you are delayed by 120 minutes or more, you will be reimbursed 50% of the ticket price.
Compensation amounts of less than CHF 5 will not be paid out.
Compensation for subscriptions
If you are delayed by 60 minutes or more, you will be compensated at least 5 francs or the daily value of your travelcard.
Application form
If you are entitled to compensation, you can complete the application form online or download the application form as a PDF, complete it and submit it by post. Note: Compensation is not possible at SBB Travel Centers. Download application form as PDF
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